INTRODUCTION
In these Terms and Conditions of Accommodation, “Zarú Hotel Boutique,” “the Hotel,” “we,” “our,” or “us” refers to the owner company responsible for the management of Zarú Hotel Boutique, with registered office at Avenida Castilla La Mancha 31, Mocejón (Toledo) and Tax Identification Number B70693262, whose identification details are provided in the legal notice on this website and in the documentation provided to the guest during the booking process or at check-in.
“You,” “client,” “guest,” or “user” refers to any natural or legal person making a reservation at the Hotel, whether directly or through authorized third parties, such as travel agencies, online booking platforms, or other intermediaries.
These Terms and Conditions of Accommodation regulate reservations, accommodation, and the provision of services offered by Zarú Hotel Boutique. By making a reservation through any means, the guest declares to have read, understood, and fully accepted these conditions.
In addition to these conditions, certain rates, promotions, packages, or services may be subject to specific conditions, which will be communicated during the booking process or, where applicable, at check-in.
When the reservation is made through external platforms or intermediaries, the terms and conditions of such third-party providers may apply, without prejudice to these Terms and Conditions of Accommodation in all matters applicable.
GENERAL ACCOMMODATION BOOKING CONDITIONS
If you request a reservation at Zarú Hotel Boutique and we process said reservation, it is understood that you accept (unconditionally):
- Our Privacy Policy;
- If you book through one of our websites: the Legal Notice regarding the use of the website appearing on said site;
- These general booking conditions for accommodation (“general conditions”);
- Any other terms, notices, regulations, or additional instructions provided to you.
We recommend that you read these general conditions carefully (as well as the aforementioned policies and conditions) before requesting or completing your reservation at our hotel.
Furthermore, we recommend doing so each time you make a reservation at our hotel, as we reserve the right to change, modify, add, or remove portions of these conditions at any time.
In the event of a discrepancy between these general conditions and any specific conditions (including, but not limited to, specific conditions of the geographic area in which the hotel is located, as set forth in these conditions), the specific condition shall prevail to the extent of such discrepancy.
In these conditions, reference to the “operator” of the hotel refers to the company responsible for managing this establishment, whose details will appear on the guest registration card available at check-in.
1. Booking Confirmation
A reservation at Zarú Hotel Boutique shall only be valid and binding for the hotel operator once said operator has accepted the reservation, you have received email confirmation, and we have received payment or an advance payment (if required). Therefore, to complete your reservation, it will be necessary to provide the requested information, which will be processed in accordance with our Privacy Policy.
2. Guaranteed Payments
If you make a reservation on our website and make a payment to us, such payment will be processed by a payment gateway system that collects your card details and encrypts them for subsequent processing. In any case, the payment gateways used for this purpose will be secure and compliant with the technical and legal requirements necessary to ensure your payment is secure.
3. Guarantee Policy
A valid credit card must be presented at the time of booking and the same credit card must be presented at check-in. We will not accept a credit card that is not in your name (i.e., the name on the credit card and the reservation must match). This document is required for the reservation and check-in to be valid. We may refuse to register you at the hotel if you fail to provide it.
4. Currencies
Foreign currency conversions displayed on the website are for indicative purposes only and do not represent the exact amount that will be charged for your reservation. You will only be charged the confirmed amount specified in your booking confirmation.
5. Pricing Errors
We reserve the right to cancel reservations containing obvious and manifest errors in price or service at any time (at no cost to us). In such cases, we will offer you the option to make a new reservation at the correct price or with the correct information.
6. Identification
Upon arrival at the hotel, you must present a valid, unexpired passport or government-issued photo ID (or any other identification document requested) for security reasons.
Your reservation must be under the name of the person checking in to the hotel. Any credit card provided for the reservation must match the identification card presented at check-in.
Please refer to our Privacy Policy to understand how we collect and retain personal information.
7. Children
Minors (as defined by applicable law in the jurisdiction where the booked hotel is located) staying at the hotel must be accompanied by their parents, authorized teachers, or other duly authorized guardians.
The hotel may request relevant documentation confirming that the child is accompanied by their parents, an authorized teacher, or another guardian.
Only adults (i.e., persons of legal age in the applicable jurisdiction where the booked hotel is located) may make reservations at our hotels.
8. No-Show or Early Cancellation
If advance notice of cancellation or no-show is not provided, an equivalent amount may be charged to the credit card provided during the booking process, in accordance with our cancellation policy.
9. Cancellation Policy
Each accommodation rate offered by us is subject to a specific cancellation policy.
Failure to check in on the specified arrival date may result in a fee (if applicable). Cancellation fees will be notified to you in the booking confirmation. Please refer to additional, specific cancellation policies for certain geographic areas below.
We reserve the right to cancel or modify your reservations under circumstances where it appears you have provided an invalid credit card, engaged in fraudulent or inappropriate activity, or where the booking contains or is the result of an error or mistake.
10. Deposit
We may charge a pre-authorization deposit to your credit card to cover any unforeseen expenses incurred or damages caused during your stay at the hotel. The timeframe for releasing these funds is controlled by your bank. The deposit amount will be clearly communicated during the booking process.
Pre-authorization will affect your available credit balance or spending limit. For more information regarding this practice, we suggest contacting your bank. Once pre-authorization has been processed, we cannot release, remove, or reduce the authorized amount until final account settlement upon departure.
11. Insurance
We strongly recommend that you obtain comprehensive travel insurance covering your accommodation expenses (and any damage caused to the hotel). We suggest the policy include, among other coverages: loss of advance payments due to cancellation, loss or damage to personal luggage, property damage, loss of money, and medical expenses.
Taking out insurance is the sole responsibility of the guest. Zarú Hotel Boutique shall not be held liable for expenses or damages arising from personal circumstances or events beyond the Hotel’s control that prevent or affect the enjoyment of the stay.
12. Privacy
When you make a reservation and stay with us, we collect personal information about you. By making a reservation, you consent to our collection of your personal data and its use in accordance with the terms of our Privacy Policy. Access to, as well as rectification or erasure of, the personal information we collect about you is governed by our Privacy Policy.
13. Hotel Usage
You agree to use the hotel room reasonably in accordance with these conditions during your stay, and to return the room to us upon departure in the same condition as when you checked in.
Furthermore, you agree to be held liable for the cost of repairing any damage caused to the hotel during your stay and for any deep cleaning required as a result of leaving the room (or any part of the hotel) in an excessively dirty state. The cost of such expenses will be those borne by us, and cleaning will be billed at commercial rates. You authorize us to charge or satisfy any costs against the credit card pre-authorization (provided by you at check-in).
You also agree to respect all hotel signage (regarding facility usage) and any house rules or similar regulations and policies notified to you. For your safety and the comfort of other guests, you also agree to comply with all reasonable instructions from hotel staff. In these conditions, “house rules” include all rules notified to you at check-in that you must follow (if applicable). Reception staff will have a copy of these rules available for inspection at check-in.
You agree not to take photographs or film any part of the hotel for commercial purposes without our prior written consent. We remind you that photographing or filming other guests or hotel staff without express consent is prohibited.
During your stay, we reserve the right to evict you from the hotel if you breach these general terms, house rules, or staff instructions, or if we reasonably believe that your presence at the hotel will cause loss or damage to us or third parties, jeopardize your safety, ours, or that of third parties, or bring disrepute to the hotel. If evicted, the cost of your full stay will be non-refundable, and you must settle your account in full prior to departure (as well as any other costs we are entitled to charge or recover from you under these terms or as part of your booking).
14. Facilities (Availability and Maintenance)
From time to time, hotel features and facilities may be unavailable or taken offline for repairs, maintenance, or as directed by hotel owners.
If a specific feature or facility is essential to your choice of hotel, we recommend contacting the hotel prior to booking to ensure availability at the time of your reservation.
We shall not be held liable for temporary or permanent omissions or errors in the description of hotel facilities and services. Photographs on our website are purely indicative and may not represent the exact room/apartment assigned to you.
Accommodation services listed may not apply to all room types.
15. Relocation
In the exceptional event that we are unable to provide previously confirmed accommodation, we undertake to relocate you to another hotel of equal or higher category at no additional cost. Should no hotel of equal or higher category be available in the immediate vicinity of the original booking, we may offer a hotel of lower category, in which case any cost difference will be refunded to you.
Alternatives offered remain at our discretion. If you wish to choose a hotel of a category different from that offered under these conditions, you must pay the difference.
If you choose not to accept the relocation, a full refund will be processed and the booking cancelled.
16. Internet Access
We offer included Wi-Fi Internet access. Our Wi-Fi provider is a third party; therefore, we disclaim all liability (while using our Internet or Wi-Fi) for:
- Network unavailability.
- Internet speed.
- Website access or availability.
- External intrusion.
- Computer viruses contracted while using the network.
- Unauthorized online transactions or losses incurred while using the network.
Part of the accommodation booking price may include an Internet usage fee. The fee amount will appear on the guest registration card provided upon arrival (if applicable).
17. Force Majeure
The hotel shall not be liable for failure or delay in performing its obligations under this contract if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fires, floods, earthquakes, wars, terrorism, civil unrest, government action, labor disputes, pandemics, epidemics, or any other event that could not be foreseen or avoided with reasonable diligence (“force majeure”).
In the event of force majeure, the hotel will contact you as soon as possible to explain the situation and expected impact, seeking to mitigate the consequences on your reservation or stay. If the hotel cannot fulfill its obligations due to force majeure, it may cancel your reservation and offer an alternative date or refund, without further liability.